My Lectric eBike Died After 800 Miles
Great customer service so far. Bike still does not work.
Six months ago I wrote about how great my new electric bike was. I think we all know that if something seems too good to be true it probably is an illusion, or a projection.
On November 20 I sent this email to Lectric:
I have been very happy with my Lectric 3.0 but unfortunately the screen won’t turn on. I have under 1,000 miles, have taken good care of the bike, it has never been exposed to moisture and the connections are secure. Have looked at troubleshooting advice online and in the manual but still a blank screen.
Any suggestions for fixing this problem?
They responded right away and mailed out a new display, for free, the next day. So far so good!
Unfortunately when I installed the new display the bike still would not work.
I told Lectric this and they responded right away by suggesting I do a multimeter test on the battery. Battery was fine. Bike still would not turn on.
When I relayed this update to Lectric they responded right away and mailed me a new controller right away. This was a pain to install and guess what? Bike still didn’t work.
My neighbor — a bike guy — suggested that the motor probably died.
On December 12 I told Lectric this.
Here is their reply:
Hello Alexander,
Thank you for reaching out to Lectric eBikes!
I am so sorry to hear the issue has not been resolved. Please visit one of our service partners to assist us with the diagnosis so that we can get you riding.
You can use the below link to locate a Lectric eBikes Certified bike shop location for assistance with any warranty related repair:
https://lectricebikes.com/pages/repair-service-network
We pre-approve any warranty work that is $60 or under. Please pay the bike shop directly for the repair and then submit an itemized receipt to contact@lectricebikes for reimbursement. Any warranty repair that will cost over $60, the bike shop can bill us directly and will need to be approved by Lectric.
If you choose to use a mobile bike shop, please keep in mind that Lectric will only reimburse up to $150 total. If you do not have an authorized service network location near you, you can visit your local bike shop and send us an itemized receipt for reimbursement up to $60 for warranty work.
Please let us know if you have any other questions or concerns. We would be happy to help!
Best,
Tyrone
Didn’t check this before I bought the bike but the nearest authorized service center is 35 minutes away from Seattle. Oh the irony - I have structured my life to avoid driving on highways.
This place is open Wednesday through Sunday at odd hours. They don’t answer the phone or respond to voicemail so there’s no way to talk to a real human bike tech.
There’s a bike store in Seattle that services Lectric bikes. You don’t need an appointment. The guy I talked to told me that “it’s $160 an hour, and as soon as you come in the clock starts ticking.”
Irritating how much time I have spent trying to solve this problem. If Lectric ends up reimbursing me for the repair or sending me a new bike this story will not be tragic. People have worse problems than having their thousand dollar bike break on them.
—Alex
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